Mark Fisher Carshalton Ltd — Last updated: August 2026
At Mark Fisher Carshalton Ltd, we are committed to providing a clear, reliable, and transparent delivery service. Please review this policy carefully before placing your order, as it forms part of the terms governing your purchase.
We deliver throughout the United Kingdom, including both mainland and non-mainland locations. Please note that delivery charges may vary for addresses outside the UK mainland.
Customers may select from the following fulfilment options where available:
The options available for each product will be displayed on the relevant product and checkout pages.
Delivery charges depend on the product type, delivery method selected, and total order value.
| Delivery Option | Charge |
|---|---|
| Standard Delivery (4–5 working days) | £3.99 |
| Next Working Day Delivery | £7.99 |
| Orders over £50 (including VAT) | Free standard delivery |
| Orders over £100 (including VAT) | Free next working day delivery |
The above delivery times apply to items that are in stock. For backorder items or products subject to supplier lead times, delivery timeframes may be extended. Estimated dispatch and delivery dates will be clearly displayed on the relevant product page.
| Delivery Option | Charge |
|---|---|
| Standard Delivery | £20.00 |
| Orders over £500 (including VAT) | Free delivery |
Delivery timeframes for medium items will be displayed on the relevant product page and may vary depending on stock availability and supplier lead times.
Examples include certain baths, shower enclosures, shower trays, and similar oversized products.
| Delivery Option | Charge |
|---|---|
| Standard Delivery | £35.00 |
| Orders over £500 (including VAT) | Free delivery |
Estimated delivery dates for large items will be shown on the relevant product page.
Certain products may be delivered directly from our suppliers.
Any applicable charges, delivery methods, and free delivery thresholds will be clearly displayed on the relevant product page before an order is placed.
The delivery category applicable to each product (such as small, medium, large, or supplier direct), together with the available delivery options, estimated delivery times, and associated charges, will be clearly displayed on the relevant product page.
Customers may select a preferred delivery date, subject to availability, at no additional charge.
Additional timed delivery services may also be available for selected products, including:
These premium delivery services:
Where available, any additional charges and delivery options will be clearly displayed on the relevant product page and during checkout.
Estimated delivery dates and delivery options are displayed on product pages where available. These dates are indicative only and may vary depending on stock availability, supplier lead times, delivery location, product type, and the delivery service selected.
Items that are in stock will generally follow the delivery timeframe selected at checkout.
Items on backorder or supplied directly by manufacturers may require additional time. Where applicable, estimated lead times will be clearly stated on the product page.
Certain products may also be available for immediate collection from our showroom.
Deliveries may be fulfilled using:
Tracking information will be provided where available.
A responsible person must be available at the delivery address to accept the goods.
For larger items, delivery may be:
depending on the nature of the product and the delivery arrangements in place.
The exact delivery method applicable to an order will depend on the product and will be confirmed during the ordering process where necessary.
Where no one is available to accept delivery at the agreed time, or where delivery cannot reasonably be completed due to circumstances at the delivery address, additional charges may apply for re-delivery.
All goods should be inspected immediately upon receipt.
Any damaged, missing, or incorrect items must be reported to us within 24 hours of delivery.
To assist with our investigation, customers should provide:
Where possible, original packaging should be retained to allow proper assessment of the claim.
If an item is visibly damaged at the time of delivery, customers may refuse delivery or sign for the goods as damaged, where appropriate.
Nothing in this section affects your statutory rights under applicable consumer protection legislation.
For our full returns and refund policy, please see our Returns & Refunds Policy.
Delivery dates and timeframes are estimates only.
We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to supplier delays, courier disruptions, traffic conditions, adverse weather conditions, industrial action, or other unforeseen events.
Where possible, we will keep customers informed of any significant delays affecting their order.
📍 Collection Address
Mark Fisher Carshalton Ltd
10 High Street
Carshalton
SM5 3AG
⏰ Opening Hours
Monday – Saturday: 7:00am – 5:30pm
Sunday & Bank Holidays: 8:00am – 1:00pm
Please bring your order confirmation and a form of ID when collecting.
If you have any questions about your delivery, please get in touch:
Mark Fisher Carshalton Ltd
32–36 Green Wrythe Ln
Carshalton SM5 2DW
United Kingdom
For delivery enquiries, customers should use the enquiry option available on the website.