Returns Policy

1. Returns Overview

Returns eligibility depends on product type.

For most stocked items, particularly those available for immediate collection, we offer free returns up to 90 days, provided that goods are:

• Unused
• In original packaging
• In resalable condition

For other products, return periods may vary depending on the item and will be shown on the product page or order information where applicable.

2. Return Conditions

Returned goods must meet the following conditions:

• Unused
• In original packaging
• In resalable condition

We reserve the right to refuse any return that does not meet these requirements.

3. Return Charges

Where an item is returned due to change of mind, the customer shall be responsible for all return shipping or transport costs.

No return charge will apply where:

• The item is damaged and reported within 24 hours, or
• An incorrect item has been supplied due to our error

Customers may also return items directly to our showroom in person, in which case no return shipping charges will apply.

4. Non-Returnable Items

The following items are generally non-returnable unless faulty or incorrectly supplied:

• Bespoke kitchens
• Made-to-order products
• Cut timber
• Opened sanitary items where the item is not damaged and the return is due to change of mind
• Clearance items

5. Faulty or Incorrect Items

Where goods are supplied incorrectly or are found to be faulty, we will normally offer a replacement or refund.

All such issues must be reported within 24 hours of delivery.

Where an incorrect item has been ordered by the customer, the return will be handled in accordance with the relevant product return policy.

6. Refunds

Refunds will normally be processed within 5 to 14 working days following receipt and inspection of returned goods.

Refunds will be issued using the original payment method wherever possible.

7. Installation Disclaimer

Customers are strongly advised to inspect all goods prior to commencement of any installation work by installers, fitters, or contractors.

We accept no responsibility for damage arising from:

• Incorrect installation
• Improper handling after delivery
• Failure to inspect items prior to installation

8. Trade Customers

We supply both retail and trade customers. Trade account holders may be subject to separate terms and conditions, which shall apply only where relevant to the account type.

9. Contact Details

Mark Fisher Carshalton Ltd
32–36 Green Wrythe Lane
Carshalton SM5 2DW
Tel: 0208 647 5028

For returns enquiries, customers should use the returns option available on the website after placing an order.